Why are companies always experiencing higher-than-normal call volumes?
Does anyone still believe that any of the companies they call or email are labouring under higher-than-normal call volumes – especially given that that they all seem to have it “higher than normal” all of the time. Does anyone know how long ago the baseline “normal” might have been? Robert Cullen, Härryda, Sweden
Post your answers (and new questions) below or send them to [email protected]. A selection will be published on Sunday.